Return & Refund Policy

Welcome to Netfie! This Return & Refund Policy explains how we handle support, fixes, and refunds for the digital products you purchase from us, including Laravel applications, custom PHP scripts, WordPress themes, and WordPress plugins.

By purchasing any product from Netfie, you agree to the terms outlined below.

1. Nature of Digital Products

All products sold by Netfie — including Laravel applications, PHP CMS scripts, WordPress themes, and WordPress plugins — are digital goods delivered electronically. Because these products can be downloaded, copied, and used immediately upon purchase, our return policy works differently from physical goods.

Every product we release goes through internal testing and quality checks before being made available for purchase. We stand behind the quality of our work.

2. Our Support Commitment

If you experience any issue, bug, conflict, or malfunction with a product you purchased from us, we are committed to resolving it. Specifically:

  • Report the issue. Contact our support team with a clear description of the problem, including screenshots, error logs, or steps to reproduce the issue where possible.
  • 7-Day Fix Guarantee. Once a valid issue is reported, our development team will work to diagnose and resolve it within 7 days of the report being confirmed.
  • Free of charge. Fixes made under this guarantee are provided at no additional cost, provided the product is being used as intended and in a supported environment (see Section 4).

3. Refund Eligibility

We do not offer refunds simply due to change of mind, incompatibility with unsupported third-party tools, or lack of technical knowledge to implement the product. However, a refund will be issued if:

  • You report a genuine defect or malfunction in the product, and
  • Our team is unable to resolve the issue within 7 days of the confirmed report, and
  • The issue is not caused by unauthorized modification, misuse, or an unsupported hosting/server environment.

In such cases, you may request a full refund of the purchase price instead of continuing to wait for a fix.

4. Conditions That May Void Support or Refund Eligibility

Support and refund eligibility under this policy do not apply if:

  • The product’s source code has been modified, edited, or altered by you or a third party;
  • The issue arises from a conflict with other themes, plugins, or scripts not developed by Netfie;
  • The product is used on a hosting environment that does not meet the stated minimum requirements (PHP version, server extensions, database, etc.);
  • The issue results from misuse, improper installation, or configuration errors outside our documented setup instructions;
  • The request is made after the product has been used successfully for an extended period with no prior issue reported;
  • You have violated the license terms under which the product was sold.

5. How to Request Support or a Refund

To report an issue or request a refund:

  1. Email our support team with your order ID/invoice number, the product name, and a detailed description of the issue.
  2. Our team will confirm receipt and begin diagnosing the issue.
  3. If the issue qualifies under Section 2, we will work to resolve it within 7 days.
  4. If we cannot resolve a qualifying issue within that window, you may formally request a refund, which will be processed within a reasonable time using your original payment method.

6. Processing of Refunds

  • Approved refunds are returned via the original payment method used at checkout.
  • Refund processing times may vary depending on your bank or payment provider, typically taking a few business days to appear.
  • Once a refund is issued, your license to use the product is revoked, and continued use of the product is no longer authorized.

7. Changes to This Policy

Netfie reserves the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page, and continued use of our products after changes are posted constitutes acceptance of the updated policy.

8. Contact Us

If you have any questions about this Return & Refund Policy, please reach out to our support team through the contact details listed on our website.

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